Refund Policy

Effective Date: 5/17/2026

The Gun Lab Ohio (“Company,” “we,” “us,” or “our”) strives to provide high-quality products and services. Please read this Refund Policy carefully before making a purchase from our website thegunlabohio.com (the “Site”).

By placing an order, you agree to the terms outlined below.

1. General Refund Policy

All sales are considered final unless otherwise stated in writing or required by law.

We do not offer refunds for:

  • Change of mind
  • Incorrect ordering by the customer
  • Delays caused by carriers or third-party services
  • Custom, modified, or made-to-order items

Refunds, when approved, are issued at our sole discretion.

2. Firearms, Transfers, and Compliance Items

Due to federal and state regulations:

  • All firearm sales are final once the transfer process has begun
  • Any firearm transfer fees, background check-related costs, or FFL-related services are non-refundable once processed
  • Firearms that fail background check eligibility will be handled according to applicable law, and refund eligibility (if any) may vary depending on the stage of the transaction

We comply fully with all ATF regulations and applicable state laws.

3. 3D Printed Products Disclaimer

Some of our products are produced using 3D printing technology.

Please understand:

  • Minor cosmetic imperfections, layer lines, or slight surface irregularities are normal in 3D printed products
  • These variations are not considered defects and do not qualify for refunds or returns
  • We take quality control seriously and inspect products before shipment
  • We do our best to minimize irregularities and ensure each product meets functional and structural expectations

If a product is found to be defective in a way that affects function or safety, please contact us for review.

4. Damaged or Defective Items

If you receive an item that is damaged or defective upon arrival:

  • You must contact us within 7 days of delivery
  • Include photos of the item and packaging
  • We may offer a replacement, repair, or store credit depending on the situation

Failure to report issues within the stated timeframe may affect eligibility for resolution.

5. Custom or Made-to-Order Items

Custom products, modified parts, or made-to-order items are non-refundable once production has begun.

This includes any item tailored specifically to customer specifications.

6. Shipping Costs

Shipping charges are non-refundable unless the return or replacement is due to our error.

7. Refund Processing

If a refund is approved:

  • Refunds will be issued to the original payment method when possible
  • Processing times may vary depending on your bank or payment provider
  • Store credit may be issued in certain cases

8. Contact Information

For questions or refund requests, contact us:

The Gun Lab Ohio
Email: [email protected]
Phone: (614) 377-0633
Address: 430 Flintwood Dr, Gahanna, Ohio 43230

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